Effective Date: June 3, 2025

Welcome to the Classiry Nigeria community! These Community Guidelines help create a safe, respectful, and trustworthy environment for all users of our classified advertising platform at https://classiry.ng. By using our services, you agree to follow these guidelines and contribute to a positive community experience.

1. Our Community Values

1.1 Respect and Courtesy

  • Treat all community members with dignity and respect
  • Use polite and professional language in all communications
  • Respect cultural differences and diverse perspectives
  • Avoid discriminatory language or behavior

1.2 Honesty and Transparency

  • Provide accurate and truthful information in all listings
  • Be honest about item conditions, prices, and availability
  • Disclose any known defects or issues with items
  • Use recent and authentic photos of your items

1.3 Safety First

  • Prioritize personal safety in all interactions
  • Meet in public places for transactions when possible
  • Trust your instincts and report suspicious behavior
  • Protect your personal information and privacy

1.4 Fair Trading

  • Honor your commitments and agreements
  • Respond promptly to legitimate inquiries
  • Be reasonable in negotiations and pricing
  • Complete transactions as agreed upon

2. Acceptable Behavior

2.1 Respectful Communication

Do:

  • Use appropriate language and tone
  • Respond to messages in a timely manner
  • Be patient with new users learning the platform
  • Offer constructive feedback and assistance
  • Communicate clearly about your needs and expectations

Examples of Good Communication:

  • “Hello, is this item still available?”
  • “Thank you for your interest. Yes, it’s still available.”
  • “Could you provide more details about the condition?”
  • “I’m willing to negotiate on the price within reason.”

2.2 Quality Listings

Create listings that:

  • Include clear, accurate descriptions
  • Use high-quality, recent photos
  • Specify exact location and contact information
  • State fair and reasonable prices
  • Provide all relevant details about the item or service

2.3 Responsible Buying and Selling

As a Seller:

  • Ensure you have the right to sell the item
  • Meet buyers at agreed times and locations
  • Package items securely for shipping
  • Provide receipts or proof of purchase when requested
  • Honor return policies if applicable

As a Buyer:

  • Inspect items before purchasing
  • Bring exact change or confirm payment methods
  • Respect the seller’s time and property
  • Leave honest feedback about your experience
  • Report any issues promptly

3. Prohibited Behavior

3.1 Harassment and Abuse

Strictly Prohibited:

  • Bullying, intimidating, or threatening other users
  • Sending unwanted repeated messages or calls
  • Using offensive, discriminatory, or hate speech
  • Stalking or pursuing someone who has declined interaction
  • Sharing personal information of others without consent

3.2 Fraudulent Activities

Never Engage In:

  • Creating fake listings or accounts
  • Misrepresenting items, prices, or conditions
  • Accepting payment without delivering goods or services
  • Using stolen photos or descriptions from other listings
  • Participating in money laundering or financial fraud

3.3 Spam and Manipulation

Avoid:

  • Posting duplicate listings across multiple categories
  • Sending unsolicited promotional messages
  • Creating multiple accounts to circumvent restrictions
  • Manipulating search results or rankings
  • Using automated tools or bots to interact with the platform

3.4 Inappropriate Content

Do Not Post:

  • Sexually explicit or suggestive content
  • Content promoting violence or harmful activities
  • Material that violates intellectual property rights
  • Personal information of others (phone numbers, addresses)
  • Content unrelated to classified advertising

4. Listing Standards

4.1 Content Requirements

Every listing must include:

  • Accurate and descriptive title
  • Detailed description of the item or service
  • Current, high-quality photos from multiple angles
  • Fair market price in Nigerian Naira
  • Valid contact information
  • Specific location (city, area)

4.2 Photo Guidelines

Photos should:

  • Show the actual item being sold
  • Be well-lit and clearly visible
  • Include multiple angles and close-ups of important details
  • Show any defects or wear honestly
  • Be taken recently (within 30 days)

Photo Restrictions:

  • No watermarks or logos from other websites
  • No stock photos or images from the internet
  • No photos containing people unless they’ve consented
  • No inappropriate or offensive imagery

4.3 Pricing Guidelines

Pricing should be:

  • Clearly stated in Nigerian Naira
  • Reasonable and market-appropriate
  • Fixed price or clearly marked as negotiable
  • Inclusive of any additional fees or charges
  • Updated promptly when prices change

5. Safety Guidelines

5.1 Personal Safety

Meeting in Person:

  • Choose public, well-lit locations
  • Bring a friend or family member when possible
  • Meet during daylight hours
  • Inform someone of your plans and location
  • Trust your instincts if something feels wrong

Recommended Meeting Places:

  • Shopping centers and malls
  • Bank lobbies or ATM areas
  • Police station parking lots
  • Busy restaurants or cafes
  • Public transportation hubs

5.2 Online Safety

Protect Your Information:

  • Use the platform’s messaging system initially
  • Don’t share sensitive personal information
  • Be cautious about sharing your home address
  • Avoid clicking suspicious links in messages
  • Keep financial information private

5.3 Transaction Safety

Safe Payment Methods:

  • Cash transactions for in-person meetings
  • Bank transfers for verified users
  • Use secure payment platforms when possible
  • Avoid wire transfers or money orders
  • Never pay before seeing the item

Red Flags to Watch For:

  • Requests for payment before meeting
  • Prices significantly below market value
  • Pressure to complete transactions quickly
  • Requests for unusual payment methods
  • Poor communication or evasive responses

6. Reporting and Moderation

6.1 How to Report Issues

Report violations by:

  • Using the “Report” button on listings or profiles
  • Sending detailed information to [email protected]
  • Contacting [email protected] for general issues
  • Providing screenshots or evidence when possible

What to Include in Reports:

  • Username or listing ID of the violator
  • Description of the violation
  • Screenshots or evidence
  • Date and time of the incident
  • Any relevant communication history

6.2 What We Investigate

We take action on reports of:

  • Fraudulent or misleading listings
  • Harassment or inappropriate behavior
  • Spam or duplicate postings
  • Violation of community guidelines
  • Unsafe or illegal activities

6.3 Our Response Process

Investigation Steps:

  1. Review reported content within 24 hours
  2. Gather additional information if needed
  3. Take appropriate action based on severity
  4. Notify the reporter of the outcome
  5. Provide guidance to prevent future issues

7. Consequences for Violations

7.1 Warning System

First-time minor violations:

  • Verbal or written warning
  • Educational guidance on proper conduct
  • Temporary removal of violating content
  • Recommendation to review community guidelines

7.2 Temporary Restrictions

Repeated or moderate violations:

  • Temporary suspension of posting privileges
  • Limited access to certain platform features
  • Mandatory completion of community education
  • Probationary period with enhanced monitoring

7.3 Permanent Actions

Serious or repeated violations:

  • Permanent account suspension
  • Removal of all listings and content
  • Reporting to relevant authorities if illegal
  • Blocking of IP addresses or devices

7.4 Appeal Process

If you believe action was taken in error:

  • Contact [email protected] within 30 days
  • Provide evidence supporting your case
  • Explain your perspective on the situation
  • Allow 5-7 business days for review

8. Special Considerations

8.1 Business Sellers

Commercial sellers must:

  • Clearly identify themselves as businesses
  • Comply with applicable business regulations
  • Provide proper receipts and warranties
  • Respect consumer protection laws
  • Maintain professional standards

8.2 High-Value Items

For expensive items (above ₦100,000):

  • Provide additional verification
  • Consider using escrow services
  • Meet at secure locations
  • Document transactions thoroughly
  • Be extra cautious with payment methods

8.3 Vehicle Sales

When selling vehicles:

  • Provide vehicle identification numbers
  • Include maintenance history
  • Disclose any accidents or damage
  • Ensure proper documentation
  • Follow legal transfer procedures

9. Building Trust

9.1 Profile Verification

Enhance your credibility by:

  • Completing profile verification
  • Adding a clear profile photo
  • Providing accurate contact information
  • Building positive feedback from transactions
  • Maintaining consistent communication

9.2 Positive Feedback

Earn good reviews by:

  • Being honest and transparent
  • Delivering on your promises
  • Communicating effectively
  • Resolving issues promptly
  • Going above and beyond for buyers

9.3 Community Participation

Contribute positively by:

  • Helping new users learn the platform
  • Sharing safety tips and best practices
  • Reporting suspicious activities
  • Providing constructive feedback
  • Participating in community discussions

10. Staying Updated

10.1 Guideline Changes

We may update these Community Guidelines to:

  • Reflect changes in our platform
  • Address new types of violations
  • Improve user safety and experience
  • Comply with legal requirements

10.2 Communication

We will notify you of significant changes through:

  • Email notifications to registered users
  • Announcements on our website
  • In-app notifications
  • Updates to this page with revision dates

10.3 Feedback

We welcome your feedback on these guidelines:

  • Suggest improvements to [email protected]
  • Share your experiences and concerns
  • Help us create a better community
  • Participate in community discussions

11. Contact Information

11.1 General Support

For questions about community guidelines:

11.2 Report Violations

To report guideline violations:

  • Email: [email protected]
  • Use the “Report” feature on our platform
  • Provide detailed information about violations

11.3 Legal Issues

For legal matters or serious violations:

  • Email: [email protected]
  • Include relevant documentation
  • Specify the nature of the legal concern

Remember: A strong community is built by everyone working together. Your participation in maintaining these standards helps create a safe and trustworthy environment for all Classiry Nigeria users.

Last Updated: June 3, 2025 FirstBy Retail Limited – Classiry Nigeria Website: https://classiry.ng