Community guidelines

Classiry works because most people are straight with each other. These guidelines describe what that looks like in practice. Acceptable use is the enforceable version; this is the plain one.

Be accurate

Photograph the actual thing, in the actual state it is in. Say what is wrong with it. A buyer who discovers a fault at the door leaves a review about it; a buyer who was told about it in the listing usually buys it anyway.

Reply, or do not list

The most common complaint on any classifieds site is silence. If it has gone, mark it sold. If you changed your mind, remove it. Sellers who answer within a day close about twice as often, which is the entire argument for doing it.

Turning up

Agree a time and a place in the deal room and keep to it. If you cannot, say so before the other person leaves the house. Somebody drove across a city for this.

Reviews

Only people who completed a deal can leave one, and it is about that deal. Not the weather, not the traffic, and not a dispute you are also raising with us. Reviews cannot be bought or removed on request, including by us.

When it goes wrong

Say so in the deal room first. Most disagreements are a misunderstanding about what was included. If that does not settle it, raise it there and we will read the messages, the offers and the Shield report. See Payment protection.

Personal abuse ends a conversation and, repeated, an account. Nobody has to put up with it to sell a sofa.