Reporting a listing or a person
This is the fastest route and it does not need a ticket at all: every listing and every profile has a Report action. It reaches the moderation queue directly with the listing already attached, which is the part people usually forget to include.
A problem with a deal
Raise it inside the deal room. Everything we need is already there: the messages, the offers, the meeting and the Shield report on the listing. Opening a separate ticket about a deal means somebody has to find the room first.
The buyer has 48 hours from collection. See Payment protection for what is covered.
Anything else
Account access, verification, payouts, a partner API key, or a bug. Include:
- what you expected to happen, and what happened instead;
- the listing id or deal id if there is one, which looks like
5FJ8K2; - roughly when it happened.
We answer during Houston business hours, and within one working day. A data request under Privacy is answered within one month, usually much sooner.
What we will never do
- Ask for your password. Nobody at Classiry ever needs it.
- Ask you to pay outside Classiry, or to move a conversation to another app.
- Contact you first about a payment you did not initiate.
If a message claiming to be us does any of those, it is not us. Report it, and we will say so publicly in Scam alerts.